Customer churn is an ongoing concern for all telecom operators and service providers. Improving brand “stickiness” requires the ability to visualize and analyze the data that directly impacts current customer satisfaction and identifies potential areas of weakness.
MicroAI’s Smart Connectivity product utilizes a combination of telecom-centric endpoint and edge AI technologies to produce dynamic business and operational key performance indicators (KPI) in the areas of:
A Measure of the amount of time it takes to acknowledge and fully resolve a product or service issue.
AI-enabled analytics that track customer loyalty by time, geography, product, service, etc. Granular insights that are delivered in customizable formats.
Tracking the percentage of customers that purchase higher values products and services subsequent to their purchase of baseline options.
Monitoring the number of customers that renew existing subscriptions prior to expiration of their original service agreement.
Measurement of the amount of customer engagement with the network operator’s and service provider’s brand awareness initiatives (email campaigns, social media, advertising).
