Telecom Customer Analytics
Monitoring the key performance indicators of telecom customer satisfaction and loyalty
Telecom Customer Satisfaction Indicators
Customer churn is an ongoing concern for all telecom operators and service providers. Improving brand “stickiness” requires the ability to visualize and analyze the data that directly impacts current customer satisfaction and identifies potential areas of weakness.
Telecom Customer Metrics
MicroAI’s Smart Connectivity product utilizes a combination of telecom-centric endpoint and edge AI technologies to produce dynamic business and operational key performance indicators (KPI) in the areas of:
All the above contribute, either directly or indirectly, to the overarching NPS (net promoter score).
“How likely are you to recommend our product or service to others?”
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